Call 855.730.5683 to speak with a customer service representative

Sunday through Saturday
8:00 a.m. - 8:00 p.m.

Monday through Friday
8:00 a.m. - 8:00 p.m.

Multi-Language Interpreter Services

Something Just for You from Lovelace Medicare Plan HMO|HMO-POS|PPO

Lovelace Medicare Plan is a long established New Mexico health plan that offers several Medicare Advantage plans to fit your needs. Lovelace Medicare Plan offers HMO plans, an HMO-POS (point-of-service) plan, and two PPO plans. If you want more flexibility than a traditional HMO, more than the basic prescription drug coverage or are looking for additional benefits like SilverSneakers or worldwide emergency and urgent care coverage, consider joining the Lovelace family.

Annual election Period (AEP) for Medicare beneficiaries is October 15 through December 7, 2012 for a January 1, 2013 effective date.


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Get the plan designed to fit your life, your health and your budget.

If you have Medicare A and B and live in Bernalillo, Chaves, Cibola, Eddy, Lea, Lincoln, Los Alamos, Otero, Rio Arriba, San Miguel, Sandoval, Santa Fe, Taos, Torrance, or Valencia Counties by joining Lovelace Medicare Plan you'll enjoy competitive pharmacy benefits, a $0 premium plan option, worldwide emergency medical coverage, routine vision benefits, and non-emergency transportation on some plans in addition to:

This information is available in other languages for free. Please call Customer Care toll-free at (855) 730-5683; TTY/TDD users should dial 711. We are available from 8:00 am to 8:00 pm; October 1 - February 14, Monday through Sunday; February 15 - September 30, Monday through Friday. Interpreter services are available for those who speak a language other than English.

Esta información está disponible en otros idiomas en forma gratuita. Sírvase llamar al Centro de Atención a los Clientes a la línea telefónica gratis al (855) 730-5683; las personas que utilizan la línea telefónica TTY/TDD deben llamar al 711. Estamos a su disposición de las 8:00 de la mañana a las 8:00 de la noche; del 1º de octubre al 14 de febrero, de lunes a domingo; del 15 de febrero al 30 de septiembre, de lunes a viernes. El Centro de Atención al Cliente ofrece servicios de interpretación gratis para las personas que no hablan inglés.

People with Medicare interested in more information please call 1-800-262-3757; TTY/TDD 711

Current members can reach Customer Care at 1-855-730-LOVE (5683); TTY/TDD 711, seven days a week from 8:00 am to 8:00 pm


Mailing Address:

Lovelace Medicare Plan
P.O. Box 27107
Albuquerque, NM 87125


Medicare members may submit a complaint directly to Medicare by clicking here

Medicare Website

New Mexico Long-term Care Ombudsman

Plan performance Star Ratings are assessed each year and may change from one year to the next.

Benefits, formulary, pharmacy network, premium, and/or copayments/coinsurance may change on January of each year.

The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan.

Limitations, copayments, and restrictions may apply.

The contract is in effect for months in which you are enrolled in Lovelace Medicare Plan between January 1, 2013 and December 31, 2013. Medicare must approve our plan each year. Medicare (the Centers for Medicare & Medicaid Services) must approve Lovelace Medicare Plan each year. You can continue to get Medicare coverage as a member of our plan as long as we choose to continue to offer the plan and Medicare renews its approval of the plan.


Y0091_421_NP Pending CMS Approval